The startup, which began operations with customer service and debt collection via WhatsApp, through text and voice, incorporated checkout into the conversation flow itself. The proposal is to eliminate redirects to external pages, payment slips or payment links and allow the transaction to be completed in the same environment, with the support of an AI agent.
HiPartner brings expertise and retail penetration that we don't have. My background is in financial services and markets", says Luiz Lobo, founder and CEO of Fintalk, to NeoFeed, an executive with experience at Sky, Stone, NET and Unibanco.
Startup Fintalk developed a tool that seeks to understand the "Brazilian way" of everyday conversations, improving interactions with humans.
From the organizations' side, the main gains are associated with service improvement, lower turnover and cost reduction. AI customer service reduces costs by up to 8 to 10 times compared to human cost, says Luiz Lobo, CEO of Fintalk.
Brazilian startup founded by Luiz Lobo and Carlos Ambrósio raises R$ 6 million in investment round to expand marketing, technology and commercial areas of the company.
